Frequently Asked Questions (FAQs)

1. Order related

Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email with a shipping tracking number. You can use this tracking number to track your package on the logistics provider's website.

Q: Can I modify or cancel an order that has been placed?
A: Once an order is paid for, we generally cannot modify or cancel the order. Please check your order information carefully before placing your order.

2. Payment and Price

Q: What payment methods can I use?
A: We accept multiple payment methods, including credit card, PayPal, etc. On the checkout page, you can choose the payment method that works best for you.

Q: Can I get discounts or promotions?
A: Yes, we launch discounts and promotions regularly. Please follow our social media pages or subscribe to our newsletter to get the latest offers.

3. Returns and Refunds

Q: Can I return it?
A: Yes, we provide convenient return service. Please review our Return Policy for details.

Q: How long will it take for the refund to be processed?
A: Once we receive and review your return, the refund will be processed within 15 business days.

4. Dimensions and products

Q: How to choose the size that suits me?
A: On every product page you can find detailed sizing guides. Please refer to the size guide to ensure you choose the right size for you.

Q: Can detailed materials and care information be found in the product?
A: Yes, each product page provides detailed information about materials and care. Please see the product description.

5. Contact us

Q: How to contact the customer service team?
A: You can contact our customer service team via email (service@mincokull.com).